Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix XenApp server. SSL Error 59: The server sent a security certificate identifying “xxx.xxx.xxx.xxx”, the SSL connection was to “abc.com"

Error :-

Unable to launch your application.  Contact your help desk with the following information:  Cannot connect to the Citrix XenApp server.  SSL Error 59:  The server sent a security certificate identifying “xxx.xxx.xxx.xxx”, the SSL connection was to “abc.com"

Background:-


Single workstation affected .

User can't  access any of the published applications from their workstations but could access them from another computer.  The problem is most likely an issue with user computer.


Checked Proxy setting  :-




Resolution:-



Unchecked "use a proxy server for your LAN" setting and check "Automatically detect settings"

launch the application it works fine.

Close the browser and try to launch the application , getting above mentioned error message.

Check proxy setting , it was set to previously configured setting

Unchecked "use a proxy server for your LAN" setting and check "Automatically detect settings"

launch the application it works fine.

We found out that a virus was the culprit on user computer.